Below are answers to questions commonly asked by business owners who want to offer the RPM™ Prepaid MasterCard^® card to their employees. If you have additional questions, please feel free to Contact Us.

GENERAL QUESTIONS
ENROLLING
ONGOING OPERATIONS

GENERAL QUESTIONS

Q: Why should I offer a paycard to my employees/contractors?
A: As a business owner, you can save significant costs for both your company and your employees/contractors. For your company, paycards can eliminate all current paycheck costs, including reconciliation, fraud, escheatment, etc. You gain productivity, since employees don’t have to go anywhere to cash or deposit their paychecks on payday.

Q: Won’t employees be unhappy having to switch from checks?
A: There will always be some resistance to change. We believe that the most critical element of any successful paycard program is employee satisfaction. We have developed several education tools that can be tailored to individual employer’s needs to help convince employees of the value of the RPM Card. Once employees learn the advantages of the RPM Card (lower cost, the convenience of ATMs and POS terminal uses, and safer access to their funds) it is usually an easy sell.

Q: Who runs the RPM program?
A: T-Chek Systems offers the RPM Prepaid MasterCard card, which is issued by MetaBank, pursuant to license by MasterCard International Incorporated, member FDIC. For more information, go to About Us.

Q: What is a prepaid card?
A: It’s a stored value prepaid card, much like a debit card, that can be reloaded every payday by an employer through an ACH (automated clearinghouse) direct deposit. It is sometimes referred to as a payroll card. It is not a credit card; you can only spend or withdraw the amount available on the card. It also is not a bank account; it does not earn interest.

Q: Is the RPM Card FDIC insured?
A: Yes, funds loaded onto your RPM Card are insured by the Federal Deposit Insurance Corporation (FDIC) for up to $250,000.

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ENROLLING

Q: Who can get an RPM Card?
A: Any employee or any person, age 18 or older, that is a legal U.S. resident is eligible.* They don't need a bank account to apply and there is no credit check. Even with a bankruptcy, they can get an RPM Card.A secondary "RPM Companion Cardholder" must be 13 years of age. The primary adult card account holder is responsible for ensuring that RPM Companion Cardholders who are minors use the card appropriately. The only requirement for a prepaid MasterCard card is valid identification.*

* The U.S.A. PATRIOT Act is a federal law that requires all financial institutions to obtain, verify and record information that identifies each person who opens a card account. You will be asked to provide your name, address, date of birth and other information that will allow us to identify you. You may also be asked to provide documentation as proof of identification. "100% Approval" and "No One Is Turned Down" are contingent upon successfully passing this mandatory identification confirmation.

Q: How do I sign up and get employees enrolled?
A: We’ll provide a contract for you to sign, as well as cardholder agreement forms for your employees to complete and turn in to you. Once you tell us how many employees have enrolled, we’ll mail you the RPM Cards and matching confidential PINs, which you then distribute to your employees. To get started, contact us at rpmsales@tchek.com or during business hours at 866-661-2435.

Q: How long does the set-up process take?
A: Depending on your requirements, you may have pay on your employees’ RPM Cards in as little as one week. The RPM Cards can be instantly issued to employees, who can immediately activate and use their cards without waiting days or weeks for a card to be mailed and delivered to them.

The roll-out of a new card program—including training, enrollment, activation and funding—typically requires 2 to 6 weeks, depending on the number of company locations and total number of employees.

Q: Is there a minimum number of employees needed to offer the program?
A: No. You can provide RPM Cards to one or thousands of employees.

Q: Is there a cost for me to offer this?
A: There is no cost to you, the employer, to set up the program or offer it on a regular basis. For cardholders, there are minimal fees for transactions and optional services. However, there are options for employees to obtain their pay on the payroll cards with no cost.

Q: Is a starting deposit or minimum balance required?
A: The minimum load is $10. There is no starting deposit or minimum balance required.

Q: What if an employee wants a portion of pay put on the RPM Card and the rest direct deposited into a bank account?
A: You can designate a portion of their pay be direct deposited to their RPM Card account and the rest direct deposited to their bank account.

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ONGOING OPERATIONS

Q: Can I put bonuses and expense reimbursement on an employee’s RPM Card?
A: Yes. You can use RPM Cards to prepay or reimburse business expenses, make bonus and award payments, issue final payments and disaster recovery money—all without writing a check.

Q: What if my employee needs money right away?
A: As manager of the RPM Card program, you have authorized access to all your employees’ card accounts online. If an employee needs $1,000 on a Sunday to make a last-minute business trip, you can go online from any computer and move money to his or her card instantly, at no cost to you. Within minutes, your employee will have the funds.

Q: Can employees put money from other employers and other sources on their RPM cards?
A: Yes. Any employer or agency can deposit onto an RPM Card if they use ACH direct deposit. Employees can also have tax refunds, child support, unemployment, disability and social security loaded onto their RPM Cards.

Q: What training and support do you provide?
A: We provide you hands-on business and technical support throughout the implementation process free of charge, including project planning, personalized administrator training, marketing collateral and technical support.

Q: What if we do not have direct deposit?
A: You can send a wire transfer to us or we can electronically debit one of your business or payroll accounts. Wire transfers are posted the same-day they are sent, which means you can hold the funds in your company’s bank account until the last minute. Electronic ACH debits initiated by us must be made at least two (2) business days in advance of your scheduled pay date.

Q: How do I add pay to employee RPM Cards?
A: You can choose from several methods:

• ACH Direct Deposit. You add the last 10 digits from the RPM Card number and the routing/transit number to your existing ACH file. Employees with RPM Cards receive funds automatically each pay period, just like ACH direct deposit, without any paper checks or manual intervention.
• Wire Transfer. You send a wire transfer so that payroll funds can be distributed to employees individually or as a group in real-time using our secure Employer Administrator website.
• Single ACH Credit. You send a single ACH credit for the aggregate amount of payroll and distribute funds in real-time through our secure Employer Administrator website.
• Batch Upload. You can upload a pre-funded NACHA file via our secure Employer Administrator website. You can select when to load your batch file: now or at a future date and time.

Q: Who handles escheatment?
A: The RPM Program has responsibility for escheatment once the funds have been transferred onto the RPM Card.

Q: What if an employee loses his or her card?
A: He or she must call us to report the loss. We will make sure they get a replacement RPM Card immediately. As long as the loss was reported promptly, and the employee was not involved with any criminal activity that causes a loss, the employee will also have the full balance from before the loss replaced immediately. The employee must report their new card number to you to make sure that their next pay is deposited onto their new RPM Card.

Q: How do I know employees have been paid?
A: You can create a funds/loads report in real-time through our secure Employer Tools website. This will show all employee RPM Cards that were loaded for a specific period of time, defined by you. The report is generated in real-time and displayed online.

Q: How do I handle pay errors?
A: Generally, you will handle pay errors the same way as you would with direct deposit. You also have the option of using the RPM Instant Pay application for “real-time” error correction when the employee has been underpaid.

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