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Privacy Policy
This Privacy Disclosure explains the privacy policies of MetaBank (Issuing Bank), Columbus
Data Services (Program Manager & Processor) and T-Chek Systems (Marketer) with respect to the RPM™ Prepaid MasterCard®
Card program.
We are committed to protecting our customers' privacy and security. This disclosure explains what information we
collect about you, with whom we share it, and how you can direct us not to share certain information with certain
parties.
DEFINITIONS
"We", "our", and "us" mean MetaBank, Columbus Data Services and T-Chek Systems, the marketer for your RPM MasterCard
Card issued by MetaBank.
"You" and "your" mean customers with a RPM MasterCard Card issued by MetaBank, as well as any consumers who enroll
for a RPM MasterCard Card issued by MetaBank.
"Non-public personal information" means information about you that we collect in connection with providing a
financial product or service to you. Non-public personal information does not include information that is
available from public sources, such as telephone directories or government records. Hereafter, we will
use the term "information" to mean non-public personal information as defined by this section.
"Affiliate" means a company MetaBank, Columbus Data Services or T-Chek Systems owns or controls; a company
that owns or controls MetaBank, Columbus Data Services, or T-Chek Systems; or a company that is owned or
controlled by the same company that owns or controls MetaBank, Columbus Data Services or T-Chek Systems.
Ownership does not mean complete ownership, but means enough to have control.
"Nonaffiliated third party" means a person not employed by MetaBank, Columbus Data Services or T-Chek Systems,
or a company that is not an affiliate of MetaBank, Columbus Data Services or T-Chek Systems.
"Opt out" means a choice you can make to prevent certain sharing or use of information. We will explain how you can
exercise this choice.
INFORMATION WE COLLECT AND DISCLOSE
We collect and may disclose the following information about you:
Information you provide on applications or other forms, such as name, address, email address, social security
number, telephone number and date of birth;
Information about your transactions with us, our affiliates, or other parties, such as card balance, payment
history, parties to transactions and card usage; and Information we receive from a consumer reporting agency, such
as verification of your identity and creditworthiness.
We may also collect and disclose information about how users use our web site, for example, by tracking unique
views received by pages of the web site or the domains from which users originate. This information is not personally
identifiable. We may also use "cookies" to track returning users to our web site. A cookie is a piece of software
that a web server can store on the users' PCs and use to identify the users should they visit the web site again.
Information collected may be associated with non-public personal information users provide us through our web site.
INFORMATION WE SHARE WITH SERVICE PROVIDERS OR JOINT MARKETERS
We may disclose all of the information we collect, as described above, to companies (including affiliates) that perform
services on our behalf, including those who assist us in preparing and mailing statements (if applicable) and responding
to customer inquiries. We may provide that information, except for information from consumer reporting agencies, to
others who perform marketing services for us and to financial institutions that are not our affiliates with whom we
jointly offer financial products or services. You do not have the right to opt out of the disclosure of this information.
INFORMATION WE SHARE WITH AFFILIATES
Our respective affiliates include nonfinancial companies, and may include financial service providers, such as
insurance companies. In addition to the information we share with affiliates that provide services to us, we may share
information described above among our respective affiliates in order to provide you with information about additional
products and services. You have the choice to opt out from our sharing of information with affiliates although, even
if you opt out, we may still disclose your information as permitted by law.
INFORMATION WE SHARE WITH NONAFFILIATED THIRD PARTIES
We may disclose information to third parties who do not belong to our corporate family. These nonaffiliated third parties
may include financial services providers, such as mortgage and insurance companies; nonfinancial companies, such as
direct marketers, retailers and publishers; and others, such as nonprofit organizations.
You have the choice to opt out from our sharing of information with these types of third parties although we may
still disclose your information as permitted by law. In addition, we generally will not disclose information to
nonaffiliated third parties as long as your billing address is in California or Vermont, except as permitted by law.
YOUR RIGHT TO OPT OUT OF DISCLOSURES TO AFFILIATES AND NON-AFFILIATED THIRD PARTIES
If you prefer that we not share non-public personal information about you with third parties, you may opt-out of those
disclosures at any time by directing us not to make those disclosures (other than disclosures permitted or required
by law). You may opt out by calling the company's Customer Service at 877-562-3729 (877-LOAD-PAY) or by writing to
us at RPM Customer Service, 5220 Spring Valley Road, Suite 300 Dallas, TX 75254.
INFORMATION SECURITY
We restrict access to non-public personal information about you to our employees who have a need to know such
information (e.g., to process your transactions). We train our employees on the importance of customer privacy
and confidentiality. We also maintain physical, electronic, and procedural safeguards that comply with federal
standards to guard the non-public personal information of our customers.
INFORMATION ABOUT FORMER CUSTOMERS
The privacy policies and practices described in this Privacy Disclosure also apply to our former customers.
PRIVACY PRACTICES OF THIRD PARTIES
Our web site may feature links to third-party sites that offer goods, services or information. We are not
responsible for content or privacy policies or practices of any advertisers or linked sites of any third
parties. We encourage you to review their privacy policy before providing them with any personally
identifiable information. Third-party sites may collect and use information about you in a way that is
different from this policy.
ACCESS OR CORRECT YOUR INFORMATION
You can access most of your non-public personal information that we collect online and maintain at www.rpmcash.com.
You can correct factual errors in your non-public personal information by contacting us at the number or address
listed above.
CHANGES TO THIS PRIVACY DISCLOSURE
We may change our Privacy Disclosure from time to time. We will provide current customers with a revised disclosure
that describes the new practices as required by law.
SPECIAL NOTICE FOR CALIFORNIA RESIDENTS
In order to comply with California law, if our records with respect to your card indicate a California address we
will not disclose information that we have about you outside of our family of companies, unless otherwise
permitted by law.
SPECIAL NOTICE FOR VERMONT RESIDENTS
In order to comply with Vermont law, if our records with respect to your card indicate a Vermont address we will
not disclose non-public personal financial information about you to nonaffiliated third parties, other than
permitted by law, unless you authorize us to make that disclosure. Your authorization must be in writing or, if
you agree, in electronic form. If we disclose information about you to nonaffiliated third parties with whom we
have joint marketing agreements, we will only share information about your name, contact information, and our
own transactions and experiences with you.
QUESTIONS
If you have any questions regarding this Privacy Disclosure, you can contact us at 877-562-3729 (877-LOAD-PAY) or
write us at RPM Customer Service, 5220 Spring Valley Road, Suite 300, Dallas, TX 75254.
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